Assisting Law Enforcement

PlayHouse (https://playhouse.fans) is owned and operated by Vallara, Inc. ("Vallara", "we", "us" or "our"), a US company. We work with law enforcement to keep PlayHouse safe and to help investigate and prevent crime, while protecting the privacy of our Users. This page explains how we do that. Detailed instructions for officials are in our Law Enforcement Guide.

I am a law enforcement official. How do I contact PlayHouse?

Submit your request through our legal request form and choose "Law enforcement". You will be asked for your agency, your name, an official email address and telephone number, the type of request, and whether there is a risk of imminent harm to a person. Please read the Law Enforcement Guide first: it explains what each type of request needs.

Law enforcement requests are handled by a dedicated team with restricted access. You must verify your identity and the reason for your request, and we may contact you to confirm that a request is genuine.

How does PlayHouse work with law enforcement?

• Responding to legal process. We review and respond to valid legal process, such as subpoenas, court orders and search warrants, in line with applicable law.
• Emergencies. We may disclose information without legal process when we believe in good faith that an emergency involving danger of death or serious physical injury to a person requires it without delay.
• Preserving records. We accept preservation requests, which have their own request type on our legal request form, and preserve the records identified while officials obtain legal process.
• Reporting child sexual abuse material. We report apparent child sexual abuse material to the National Center for Missing & Exploited Children (NCMEC), as US law requires.
• Certifying records. On request, we may be able to provide a certification of authenticity for records we produce, for use in legal proceedings.
• Threats to life. Where we become aware of information suggesting that someone's life or safety is at risk, we escalate it immediately and inform the relevant authorities.

What information might PlayHouse have?

What we hold depends on the type of account and how it has been used. We collect more information from Creators than from Fans. Depending on the account, we may hold:

• account information: username, display name, profile URL and email address;
• Creator information: first and last name, date of birth, country and mobile number, and the outcome of the Creator's identity verification;
• Agency information: the Agency account, its team members and the Creators linked to it;
• sign-in records: for each sign-in, the IP address, the approximate location derived from it (city, region and country) and the type of device. We remove the IP address and the precise location after 90 days and keep the country and the time of each sign-in; the account also keeps its most recent sign-in location;
• payment records: records of subscriptions, purchases, tips, wallet top-ups and refunds, and, for Creators and Agencies, earnings, payouts and the bank details saved for payouts; and
• content and messages: posts, stories, media and messages that are stored on PlayHouse.

Some information is not held by us:

• Card numbers. Card payments are processed by our payment processor, which holds the card details. We do not hold card numbers.
• Identity documents and biometric data. Identity documents, selfies and the face matching and age estimation used in verification are collected and held by our identity verification provider, and are not copied into our systems. We keep the verification results.
• Livestreams and video calls. We do not record livestreams or video calls, so we have no recordings of them.
• Deleted content. Content that a User has deleted, or that was removed when an account was deleted, may no longer be available. Officials who expect to seek records should send a preservation request as early as possible, before the 90-day removal of sign-in IP addresses described above.

Our Privacy Policy describes the information we collect and how long we keep it.

What legal process does PlayHouse require?

Except in an emergency, we disclose non-public User information only in response to valid legal process. As a US provider, we are subject to the Electronic Communications Privacy Act, including the Stored Communications Act (18 U.S.C. §§2701–2713). In general:

• a valid subpoena may be used to obtain basic subscriber information, as described in 18 U.S.C. §2703(c)(2);
• a court order under 18 U.S.C. §2703(d) is needed for other non-content records, such as activity and transaction records; and
• a search warrant is needed for the contents of communications and other stored Content.

We do not disclose the contents of communications in response to a civil subpoena or other civil process. A User can obtain a copy of their own data through our legal request form.

Officials outside the United States should use a mutual legal assistance treaty (MLAT) or letters rogatory or, where one applies, an agreement between their country and the United States under the CLOUD Act. We may also respond to requests from officials outside the United States for non-content information where US law and the law of the requesting country allow it.

We review each request to make sure it is valid and appropriately narrow. We may object to, narrow or decline requests that are overly broad, unclear, or not supported by the right legal process.

Will the User be told about my request?

We may notify a User before disclosing their information, unless the law, a court order or the circumstances (for example an emergency or child-safety case) prevent it. If your request is covered by a non-disclosure order, include it with your request. See section 11 of the Law Enforcement Guide.

What happens in an emergency?

If you believe someone faces an imminent threat of death or serious physical injury, contact your local emergency services first. Officials can then submit an emergency disclosure request through our legal request form: choose "Emergency disclosure request" and answer "Yes" to the question about a risk of imminent harm. Emergency requests are escalated immediately to our dedicated team and handled ahead of all other requests.

Under 18 U.S.C. §2702(b)(8) and (c)(4), we may disclose information to a government entity without legal process when we believe in good faith that an emergency involving danger of death or serious physical injury to any person requires disclosure without delay. We decide each emergency request on its facts, and we may limit what we disclose to the information needed to prevent the harm.

How does PlayHouse report child sexual abuse material?

We check uploads against known child sexual abuse material, including with Microsoft PhotoDNA and the NCMEC Take It Down hash list. When we find apparent child sexual abuse material, we block or remove it, preserve the evidence in secure, tamper-proof storage and, once a trained reviewer has confirmed it, report it to NCMEC's CyberTipline, as US law (18 U.S.C. §2258A) requires. NCMEC makes these reports available to law enforcement agencies.

We preserve the material and related records for at least one year after we make a report, as the law requires. Law enforcement can ask us to preserve them for longer. Read more in Combating Child Sexual Abuse Material.

Can law enforcement see content behind the PlayHouse paywall?

Much of the Content on PlayHouse is available only to subscribers or to Fans who pay to unlock it. If you need non-public Content or information for an investigation, follow the Law Enforcement Guide.

How do I report suspected illegal content?

• If you are signed in, use Report: every post, profile, story, comment, message, conversation, livestream and video call has one.
• If intimate Content of you has been shared without your consent, use our intimate image removal form (no account needed) or, if you are signed in, Report leaked content or impersonation.
• If you are not signed in, use our help center contact form and choose "Report illegal or harmful content".
• To report suspected child sexual exploitation, you can also report directly to NCMEC's CyberTipline at report.cybertip.org.