What happens if I dispute a charge with my bank?

If you don't recognize a charge or think something went wrong, check these first:

1. Go to Profile and check Billing history, Subscriptions and your Wallet history.
2. Read How is a PlayHouse charge shown on my card statement?
3. If it still looks wrong, contact us and choose Payments, wallet or refunds.

Most problems are sorted out faster this way than through a bank dispute.

If you open a chargeback

If you dispute a payment with your bank (a chargeback), your PlayHouse account is suspended. If the bank decides in your favor, the payment is reversed and the creator's earnings from it are taken back. Our Terms explain how this works.

If your account was suspended and you think that was wrong, you can appeal. See How do I appeal a decision?