What happens if I dispute a charge with my bank?

If you don't recognise a charge or think something went wrong, check these first:

1. Look at your Wallet transactions and subscriptions.
2. Read How is a PlayHouse charge shown on my statement?
3. If it still looks wrong, contact us.

Most problems can be sorted out faster this way than through a bank dispute.

If you do open a dispute or chargeback with your bank, the payment is reversed if the bank decides in your favour, and the creator's earnings from it are taken back. Your account may also be suspended after a chargeback. Our Terms explain how this works.

If action was taken on your account and you think it was wrong, you can appeal.