Payments & payouts
Cards, wallet, earnings, withdrawals and refunds.
- How do I start earning on PlayHouse?Verify your identity, set your prices, then withdraw your earnings to a bank account in your own name.
- How does my PlayHouse wallet work?Add funds by card to pay for tips, unlocks, paid messages, calls and live streams. Money added by card can be spent but not withdrawn.
- What payment methods can I use?PlayHouse takes credit and debit cards, processed by our payment processor in US dollars. Everything except subscriptions is paid from your wallet.
- How do I add or remove a card?Add, remove or change your default card from Cards in your profile. Cards are saved securely by our payment processor.
- What currency does PlayHouse use?Prices are shown and charged in US dollars. If your card is in another currency, your bank converts the charge.
- Is my card information safe?Card details go into our payment processor's secure form and are stored by them. PlayHouse never sees your full card number.
- How much of my earnings do I keep?Creators currently keep 85% of what fans pay. PlayHouse's platform fee is 15% of the price before tax, and we'll tell you before it changes.
- How is a PlayHouse charge shown on my card statement?Your card statement may show PlayHouse or Vallara, the company that runs PlayHouse. Match charges against your billing history before you dispute anything.
- What is 3D Secure?3D Secure is a check by your bank that confirms it's really you making a card payment.
- What should I do if my payment fails?Common reasons a card payment or wallet top-up fails, and what to check before you try again.
- What are the minimum and maximum prices on PlayHouse?Paid features have a minimum and maximum price. The app shows the allowed range when you set a price or enter an amount.
- What's the difference between gross and net earnings?Gross is what fans paid, before fees. Net is what you earn after the 15% platform fee and any agency share. Insights shows both.
- How are transactions and charges handled?Subscriptions are charged to your card; everything else is paid from your wallet. You see what you'll pay before you confirm.
- Will I pay any fees or tax on top of the price?Prices exclude any applicable taxes, which we add only where required and show before you pay. Any processing fee is shown before you pay too.
- How do payouts work?New earnings are pending for a while, then you can withdraw them to your bank. Our team reviews each withdrawal and pays it by bank transfer.
- Why can't I withdraw my earnings?The usual reasons a withdrawal is blocked, and how to fix each one.
- What does a pending charge mean?A pending charge is a payment your bank hasn't finalized yet, or a temporary check when you add a card.
- Can I get a refund?Purchases are generally final. When money comes back, it goes to your PlayHouse wallet by default, or to your card where the law requires and you choose it.
- Does PlayHouse withhold tax from my payouts?You're responsible for your own tax. Where the law requires, we may ask for tax information, report your earnings to tax authorities or withhold tax.
- What happens if I dispute a charge with my bank?Contact us first. A chargeback reverses the payment and suspends your PlayHouse account.
- How much of my payout will I receive?Before you confirm a withdrawal, the review screen shows any fee, the exchange rate and an estimate of what you'll receive.
- Can I take payments outside PlayHouse?No. All payments between fans and creators must go through PlayHouse.
- My payout hasn't arrived. What should I do?Check your withdrawal's status and bank details first, then contact us with the date and amount.
- Why is my payout on hold or rejected?Payouts can pause for identity verification, a review hold or a negative balance. Here's what to do in each case.
- Can I cancel a withdrawal?Yes, while it still shows Requested. Cancel it from Withdrawals and the money goes straight back to your wallet.
- What happens to my earnings if a fan gets a refund or chargeback?Your share of a refunded or charged-back payment is taken back from your earnings, and your balance can go negative.
- Where can I see what I've paid?Billing history lists your completed payments by month, with receipts where available. Your wallet history shows every top-up, purchase and refund.