My payout hasn't arrived. What should I do?

1. Check the status. Open Withdrawal History in your Wallet.

• Requested, Approved or Processing: it hasn't been sent yet.
• Rejected, Failed or Cancelled: it won't be paid. The money is back in your wallet. Check your bank details and request it again.
• Paid Successfully: it has been sent.

2. Allow for your bank. Banks take different amounts of time to credit an incoming payment, especially international ones.
3. Check your bank details. Make sure the account you chose is correct and still open.
4. Ask your bank. They can check for an incoming payment.

If it's marked Paid Successfully and your bank can't find it, contact us. Include the date and amount of the withdrawal. We'll trace it with you.