My payout hasn't arrived. What should I do?

1. Check the status. Go to your Wallet and select Withdrawals.

• Requested, Approved or Processing: it hasn't been sent yet. We email you when it's paid.
• Failed, returned or Rejected, returned: it won't be paid. The money is back in your wallet, and the reason is shown. Fix the problem, usually your bank details, and request it again.
• Paid: it has been sent.

2. Allow for your bank. Banks take different amounts of time to credit an incoming payment, especially international ones.
3. Check your bank details. Make sure the account you chose is correct and still open.
4. Ask your bank. They can check for an incoming payment.

If it's marked Paid and your bank can't find it, contact us, choose Earnings or payouts, and include the date and amount of the withdrawal.