Can I get a refund?

Purchases on PlayHouse are generally final. In some cases money comes back to your Wallet automatically:

• Custom requests: if the creator doesn't complete your order within the time shown when you ordered, the amount is refunded to your wallet.
• Paid live streams: if a stream you paid for is cancelled, never starts or isn't completed, you're refunded to your wallet.

PlayHouse may also refund a purchase to your wallet at its discretion, for example after a breach of our rules or suspected fraud. Purchases of content that was later removed are not refunded.

Tipped the wrong amount, or didn't get what you tipped for?

Tips are voluntary, and creators decide what they post and send. Message the creator first. They're best placed to sort it out.

Stop future charges

Cancelling a subscription stops it renewing. See How do I cancel a subscription?

If you think you were charged by mistake, contact us before disputing it with your bank. See Chargebacks and disputes.