How do video calls with creators work?

Some creators offer one-to-one video calls. Each creator sets their own price.

Book a call

1. Open your chat with the creator.
2. Select the video-call icon at the top of the chat, then Video Call.
3. Pick a date and one or more time slots from the creator's schedule. The price depends on how many slots you book.
4. Confirm. The call is paid from your wallet balance. See Your wallet.

If you see This creator is not available for video calls at the moment, the creator isn't taking calls right now.

The creator then accepts or declines your request. You can follow it in Virtual Requests.

Cancellations and refunds

• If the creator declines or cancels, the full amount goes back to your PlayHouse wallet.
• You can cancel your request before the call takes place with Cancel Order in Virtual Requests. The amount goes back to your wallet.
• If a call ends having run for less than 80% of the time you booked, the amount goes back to your wallet.

Refunded calls show REFUNDED in Virtual Requests.

Recording

Please don't record calls. Our Terms of Service don't allow you to record or share a creator's content without their permission.