How do I set up paid video calls?

Fans can book one-to-one video calls with you at times you choose, and pay up front. You set your price and hours once, then accept each booking.

Set your price

1. Tap Profile, then Video calls.
2. Enter your Price per slot (USD) and choose a Slot length.
3. To let fans buy more time during a call, set Extra time during a call to Allow, then enter the Extra minutes and their Price (USD).
4. Choose Save prices.

Set your hours

Under Weekly hours, which are shown in your time zone, pick a day and a From and To time, then choose Add. To remove hours, choose Remove.

Once you have a price, fans see Book a call on your profile.

Bookings

When a fan books, the call appears in Orders (tap Profile, then Orders). Open it and choose Accept the call, or Decline and refund. At the booked time, open it again and choose Open the call; the fan can join once you do.

If you can't make a call you've accepted, open it in Orders and choose Cancel and refund. The fan gets a full refund to their wallet.

Payment and refunds

You're paid when the call ends, but only if you were both in the call for at least 80% of the booked time. Otherwise the fan gets a full refund to their PlayHouse wallet. If you decline or cancel a booking, or the fan cancels before the call, the fan is refunded to their wallet too.

Calls aren't recorded. Either of you can report a call, and our team can end a call.

If something goes wrong during a call

1. Check that your browser allows camera and microphone access.
2. Refresh the page.
3. Restart your browser or device.

If it still doesn't work, contact us.