Fans
Subscribing, unlocking, tipping and messaging creators.
- How do I subscribe to a creator?Subscribe from a creator's profile with a saved card to see their subscriber-only posts and stories.
- How do I cancel a subscription?Cancel in My Subscriptions. You won't be charged again and you keep access until the end of the period you've paid for.
- How does auto-renewal work?Subscriptions renew automatically at the end of each period and are charged to your saved card until you cancel.
- Why can't I subscribe to a creator?Check you're signed in as a fan, have a working saved card and aren't already subscribed. Most problems clear with those checks.
- Why can't I find my subscription?Check the Active and Expired tabs, then make sure you're signed in to the right account, especially if you used Google or X before.
- How do free trials work?A free trial gives you 7, 14 or 30 days at no charge, then becomes a paid subscription unless you cancel before it ends.
- Are there discounts or promo codes?Promo codes have been retired. Creators can instead show a discounted price, longer plans, a free trial or an introductory price.
- Where do I find content I've bought?Posts and locked messages you've bought are in Purchased Gallery. Custom requests and video calls are in Virtual Requests.
- How do I send a tip?Tip from a post, a reel or a chat. Tips come out of your wallet balance, within the minimum and maximum shown.
- What's the difference between following and subscribing?Following is free and keeps you up to date. Subscribing is paid and unlocks the posts and stories a creator shares with subscribers.
- How do I find creators and posts?Use Explore to browse posts and creators, search by username or hashtag, or go straight to playhouse.fans/username.
- What are VIP messages?VIP messages appear at the top of a creator's inbox. Buy a pack from the VIP button in your chat with that creator.
- How do video calls with creators work?Request a video call from your chat with a creator, pick a time from their schedule and pay from your wallet. Refunds go back to your wallet.
- Do I need to subscribe to watch a livestream?Free livestreams don't need a subscription. Paid livestreams need a one-off purchase, even if you're subscribed.
- Will I be told when a creator posts or goes live?Follow a creator to get an email when they post and an email and push notification when they go live. Choose which in Notification Settings.
- Can I see a creator's stories without subscribing?It depends on the story. Creators share each story either publicly or with subscribers only. Stories disappear after 24 hours.
- Why can't I open a creator's page?The username may be wrong or changed, the account may be deactivated, suspended or deleted, or one of you may have blocked the other.
- What can creators see about me?Creators see your username, profile photo and what you've bought from them. They can't see your email address, phone number or card details.