Why can't I find my subscription?

Check your subscriptions

1. Go to Profile and select Subscriptions.
2. Look on both tabs. A subscription that you canceled and that has run out, or that couldn't renew, moves from Active to Ended.
3. To get it back, select Subscribe again on the Ended tab. This opens the creator's page.

To see past payments, go to Profile and select Billing history.

Are you signed in to the right account?

You sign in with your email address and a 6-digit code we email you. Google and X sign-in have been removed.

If you can't see your subscriptions, you may be signed in to a different account from the one you subscribed with. This can happen if you used Google or X before and have now signed in, or signed up, with a different email address.

1. Sign out. Sign out is at the bottom of Profile.
2. Sign in with the email address you subscribed with. If you used to sign in with Google or X, use the email address on that Google or X account.
3. Check Subscriptions again.

If you can't get into the account you subscribed with, see Why can't I log in?. If you think you have two accounts, contact us, choose My account or signing in, and include both usernames.