Why can't I find my subscription?

Check My Subscriptions

1. Open My Subscriptions (called Subscriptions in the phone menu).
2. Look on both tabs. A subscription that ended, was cancelled and has run out, or couldn't renew moves from Active to Expired.
3. If it's on Expired and you want it back, select Renew.

To see past payments, open Billing History.

Did you use to sign in with Google or X?

Google and X sign-in have been removed. You now sign in with your email address and a 6-digit code we email to you.

If you can't see your subscriptions, you may have signed in to a different account from the one you subscribed with. This can happen if you used Google or X before and have now signed in, or signed up, with a different email address.

1. Sign out.
2. Sign in with the email address your Google account used, or the email address on your X account.
3. Check My Subscriptions again.

If you still can't get into the account you subscribed with, see I can't log in. If you think you have two accounts and need help, contact us with both usernames.