Why can't I log in?

You don't need a password to sign in to PlayHouse. Enter your email on the home page and we'll send you a 6-digit code.

Sign in with a code

1. Go to the PlayHouse home page and enter your email address.
2. Open the email from us and enter the 6-digit code.
3. If you've set up an authenticator app, enter the code from the app too.
4. Select Continue.

If no code arrives, see I'm not getting emails from PlayHouse.

Messages you might see

• "That code isn't right." Check you're using the code from the latest email and try again.
• "That code has expired." or "Too many attempts." Enter your email again to get a new code.
• "We couldn't confirm you're human." Try again. If it keeps happening, try another browser or turn off a VPN.
• "This account can't sign in right now." The account has been deactivated, suspended or restricted. See below.

If your account is deactivated

If you deactivated your account yourself, you can turn it back on. See Deactivate or reactivate your account.

If we suspended or restricted your account

You'll usually have had an email from us explaining why. If you think we got it wrong, you can appeal the decision.

You used to sign in with Google or X

Google and X sign-in have been retired. Enter the email address that was on that account and sign in with a code. If you can't find your subscriptions afterwards, see I can't find my subscription.

Agencies

Agencies sign in with a password and an email code on a desktop browser. See How do agencies log in?.

Still stuck?

If none of this works, contact us and tell us the email address on your account.