How do I appeal a decision?

If you think we got a decision wrong, you can ask us to look again. How you appeal depends on what the decision was about.

A decision about your account

Use this if your account was suspended or restricted, or you see "This account can't sign in right now." You don't need to be signed in. You can appeal within 6 months of the decision.

1. Go to the account appeal form.
2. Enter the Username of the account, your Full name and your Email.
3. Under Your appeal, explain which account or content was affected, when it happened, and why you believe it followed our Terms and Acceptable Use Policy.
4. Choose Send appeal.

Someone who wasn't involved in the original decision reviews your appeal, and we email you the outcome. We may ask you for more information.

A decision about a post or other content

Use this if a post, story, message or other content of yours was removed or restricted, or you were warned about it.

1. Open the link in the email we sent you about the decision, and sign in to that account.
2. Under Why should we look again?, explain in your own words. For example: you're the person shown, you have their consent, or it's artwork.
3. Choose Send appeal.

A different member of the team reviews it, and we email you the outcome. You can have one open appeal per decision, and the page shows where it's up to.

What happens next

• Overturned: we reverse the decision and restore your content.
• Upheld: the original decision stands.

Child safety and intimate-image decisions

If your account was frozen or your content removed under our child-safety process, or your content was removed as a non-consensual intimate image, you can ask us to review the decision through the legal request form and choose Legal inquiry. A trained reviewer who wasn't involved in the original decision looks at it. Confirmed child sexual abuse material is never restored, and those accounts are never reinstated.

Read our Appeals Policy for the full rules.