How does content moderation work on PlayHouse?

We moderate content to keep PlayHouse safe and lawful, and to enforce our Terms of Service, Acceptable Use Policy and Content Moderation Policy.

Checks before content is published

Photos and videos are checked as they're uploaded, including posts, stories, media sent in messages, profile photos and banners. A new post is published only once its checks are done.

• Known-abuse matching. We compare each upload with lists of known abusive images: the StopNCII.org list of non-consensual intimate images, NCMEC's Take It Down list, and Microsoft PhotoDNA for known child sexual abuse material. A match is held for our specially trained team.
• Automated image and video checks. Automated classification tools check images and video for nudity, for people who may be under 18, and for violence, gore, weapons, drugs, self-harm and hateful symbols. Possible minors are held for specialist review. Other signals go to our team.
• Text rules. Automated rules check messages, captions and profile text for prohibited terms, and for contact and payment details used to take payments off PlayHouse.
• Sensitive content. Explicit posts are marked as sensitive. To see them, people must be signed in, confirm they're 18 or over and choose to see sensitive content.
• Profile images. Profile photos, cover images and livestream covers can't contain nudity.

When new hashes are added to these lists, we check content that's already on PlayHouse again.

Livestreams and video calls aren't recorded. Viewers must confirm they're 18 or over, anyone watching can report a stream or call, and our team can stop a stream or end a call.

People review what's flagged

Trained moderators review content that's flagged automatically or reported. Possible child sexual abuse material and non-consensual intimate images go only to a restricted, specially trained team. You can help by reporting anything that breaks our rules, and we tell reporters the outcome.

What we can do

Depending on what we find, we may:

• remove the content;
• restrict a post, so it stays visible to subscribers but is marked as sensitive and taken out of discovery;
• send a warning;
• suspend or ban the account. While an account is frozen for a safety reason, it can't be signed in to and its earnings are held.

Illegal content is removed. We report apparent child sexual abuse material to NCMEC's CyberTipline, as US law requires.

If you disagree

When we remove or restrict your content, warn you or ban your account, we send you a statement of reasons explaining the decision, with a link to appeal. Someone who wasn't involved in the original decision reviews the appeal, and we tell you the outcome. If your account was banned and you can't sign in, use the account appeal form within 6 months. If your content was removed as child sexual abuse material or a non-consensual intimate image, you can ask for a review through the legal request form and choose Legal inquiry; confirmed child sexual abuse material is never restored. See How do I appeal a decision? and our Appeals Policy.