How do I report a post, message or account?

If something on PlayHouse looks harmful, illegal or against our rules, please report it. Reports go to our Trust & Safety team, and the person you report isn't told who reported them.

If someone is in immediate danger, contact your local emergency services first.

Report something on PlayHouse

You can report posts (wherever you see them), profiles, stories, comments, messages, whole conversations, livestreams and video calls.

1. Open the options menu (⋯) on the post, profile, story or comment. For a single message, press and hold it (on a phone) or right-click it (on a computer). For a whole chat, select the options button at the top of the chat.
2. Select Report.
3. Choose the reason that fits best, such as Spam or a scam, Harassment or threats, Someone may be under 18, Intimate images shared without consent, Pretending to be someone else or Something else, and add details if you like.
4. Send the report.

For a livestream, select Report this stream at the top of the stream. For a video call, select Report this call, during the call or on the booking in Requests and calls. Our team can end a stream or a call.

You can block someone from the same menu in a chat, so neither of you can message the other.

Not signed in?

Go to Contact support and choose Report illegal or harmful content. Include a link to the content or the account, and tell us what's wrong.

If it's your own content or identity

Go to Profile and select Report leaked content or impersonation. You can add links and usernames, and nothing you send is shown to the accounts you name. Without an account, use our intimate image removal form. See How do I ask PlayHouse to remove an intimate image of me?

What to report

Please report anything you think could be:

• child sexual abuse material, or anyone who appears to be under 18 in sexual content;
• an intimate image shared without consent;
• hate speech, threats or harassment;
• signs of trafficking, coercion or exploitation;
• fraud, scams or requests to pay outside PlayHouse;
• impersonation or stolen content.

What happens next

Our team reviews the report and acts if it breaks our rules. That can mean removing the content, restricting it, warning the account, or suspending or banning it. A report doesn't remove anything by itself, though content under review may be taken out of Explore and For you while we look at it. We let you know the outcome. Read more in How does content moderation work on PlayHouse?