Account & security
Sign-in, your details, two-factor and closing an account.
- Why can't I log in?PlayHouse sign-in uses an email code, not a password; here's what each sign-in message means and what to do next.
- I forgot my password. What do I do?You don't need one: PlayHouse has no passwords, so sign in with your email and the 6-digit code we send you.
- Why am I not getting emails from PlayHouse?What to check when a sign-in code or a confirmation link from PlayHouse doesn't arrive.
- How does two-factor authentication work?You always sign in with an emailed code; add an authenticator app so signing in also needs a code from your phone.
- What should I do if someone else got into my account?Secure your email first, add an authenticator app, check your cards and purchases, then contact us.
- How do I change my email address?Your email address can't be changed from your profile; ask us through the contact form and we'll help.
- How do I edit my profile?Open Profile, then Edit profile, to change your photo, cover, display name, username and bio, then choose Save.
- How do I change my username?Ask for a new username in Edit profile, then confirm it from the link we email you.
- Can I deactivate my account?PlayHouse doesn't have a deactivate option; take a break by canceling subscriptions and turning off notifications, or delete your account in Settings.
- How do I delete my account?Start in Settings, under Account, choose Delete account, then confirm from the email we send you; deletion can't be undone.
- How do I appeal a decision?Appeal a decision about your account with the account appeal form, or a decision about your content from the link in our email.
- Why do I get a code every time I sign in?Emailed codes are how PlayHouse signs you in; they aren't triggered by a new device or location.
- What if two-step verification isn't working?Fixes for wrong or missing codes, a lost authenticator app and lost access to your email.
- Why does it say my username or email is already taken?Each username and email address can belong to only one PlayHouse account; here's what to do.
- How does PlayHouse protect my account?How sign-in, two-factor and card details are protected, and what you can do too.