Why am I not getting emails from PlayHouse?

We email you a 6-digit code to sign in, and links to reset your password or confirm a change to your account. If one hasn't arrived:

1. Check spam, junk and other folders such as Promotions or Updates.
2. Check the address. On the code screen, select Change if the email address shown is wrong, and enter it again.
3. Wait a minute. We send at most one new code a minute to the same address. Ask again within the minute and the code we already sent stays the one to use.
4. Use the newest email. If you've had several, use the code or link in the latest one.
5. Ask again later if you've asked many times. After a lot of requests in a short time, we stop sending for a few hours.

Codes and links expire. If yours has, start again and we'll send a new one.

If you no longer have access to the inbox for your account, see Two-step verification troubleshooting.