Why am I not getting emails from PlayHouse?

We email you a 6-digit code each time you sign in, and links to confirm some changes to your account, such as a new username. If one hasn't arrived:

1. Check spam, junk and other folders, such as Promotions or Updates.
2. Check the address. On the code screen, choose Change if the email address shown is wrong, and enter it again.
3. Wait a minute. If you see "We just sent a code to this address", use the code you already have, or ask again in a minute.
4. Use the newest email. If you've had several, use the code or link in the latest one.
5. Start again if it's expired. Codes expire, and each link works only once. If yours has expired or been used, ask for a new one.

Emails about your account and security always come, whatever you choose in Profile > Email.

If you no longer have access to the inbox for your account, contact us, choose My account or signing in, and tell us the email address on the account.