What if two-step verification isn't working?

The email code doesn't arrive

See Why am I not getting emails from PlayHouse?

The email code says it's wrong

• Use the code from the latest email. Older ones may no longer work.
• Enter all 6 digits.
• If it has expired, or you've had too many tries, enter your email again to get a new code.

The authenticator code says it's wrong

Authenticator codes depend on your phone's clock. Make sure your phone sets its date and time automatically, then enter the code the app shows now.

You lost your phone or authenticator app

At sign-in, enter one of the backup codes you saved when you set the app up, in the Authenticator or backup code box. Each backup code works once.

Turning the app off on the Security page needs a current code from the app, so once you're in, contact us, choose My account or signing in, and ask us to help you reset it.

No backup codes either? Contact us the same way and tell us the email address on the account.

You see "We couldn't confirm you're human"

Try again. If it keeps happening, try another browser or turn off your VPN.

You can't open your email any more

Codes go to the email address on your account, so you'll need our help. Contact us and tell us the email address on the account and what happened.

If you think someone else has got in, see What should I do if someone else got into my account?