How does two-factor authentication work?

Every sign-in already needs a code we email you. Two-factor authentication adds a second step: a code from an authenticator app on your phone. Then someone who gets into your email still can't get into PlayHouse without your phone.

Add an authenticator app

1. Open Profile (in the tab bar on your phone, or the profile icon at the top right on a computer), then choose Security.
2. Next to Authenticator app, choose Set up.
3. Scan the QR code with an authenticator app, such as 1Password, Google Authenticator or Authy. Can't scan? Enter the key shown on the page into the app.
4. Enter the 6-digit code the app shows and choose Turn on.
5. Save your backup codes somewhere safe, then choose Done. Each one works once, at sign-in, if you lose your phone. We can't show them again.

From then on, after the emailed code, we'll ask for a code from your app.

An authenticator app is optional for fans and creators. Agency owners and team members must set one up.

Turn it off

1. Open Profile, then Security.
2. Under To turn it off, enter a code from your app, enter the current 6-digit code.
3. Choose Turn off authenticator.

Problems with codes? See What if two-step verification isn't working?