Why does it say my username or email is already taken?
Each PlayHouse account has its own username and email address, so two accounts can't share either.
The email is taken
If you're trying to sign up with an email that already has an account, that account is probably yours. Enter the email on the home page and sign in with the code we send you.
If you're changing the email on your account, the new address can't already belong to another account. Use a different one.
The username is taken
Someone else has it, or it's reserved. Try a different username, for example by adding a word or a number.
If you think someone is pretending to be you, report the account.
Last reviewed 7 October 2026