Why is my payout on hold or rejected?

You need to verify your identity

Withdrawals open once your creator verification is approved. If you see Verify your identity first, or your verification has expired, select Verify now and complete the check. See How do I get verified as a creator?

Withdrawals are paused

While your account is under review, for example for a possible breach of our Terms or suspected fraud, we can hold some or all of your earnings and pause withdrawals. You'll see Withdrawals are paused. Depending on the outcome, held earnings may be released or forfeited, as our Terms explain. If action was taken on your account and you disagree, you can appeal. See How do I appeal a decision?

Your withdrawal was rejected or failed

If a withdrawal shows Rejected, returned or Failed, returned in Withdrawals, the money is back in your wallet and the reason is shown. Common causes are wrong bank details, or an account that isn't in your name or doesn't match your verified identity. Fix the details and request again.

Your balance is negative

If refunds or chargebacks took your balance below zero, new earnings cover that first. See What happens to my earnings if a fan gets a refund or chargeback?

Questions? Contact us and choose Earnings or payouts.