What happens to my earnings if a fan gets a refund or chargeback?

If a fan's payment is refunded, or the fan wins a chargeback with their bank, your share of that payment is taken back from your earnings. If you work with an agency, the agency's share is taken back from the agency's earnings.

Refunds go to the fan's PlayHouse wallet by default. Removing content doesn't, by itself, trigger a refund.

If your balance goes negative

The deduction can take your balance below zero. While it's negative you can't withdraw, and new earnings pay it off first.

Chargebacks and your payout hold

A chargeback, or another deduction, can bring back the longer hold that applies before a first payout. Your Wallet shows what's pending, how long it's held and what you can withdraw.

You'll see these deductions in your Wallet history. Our Terms explain our rights during investigations, including holding earnings.