How does agency commission work?

Your agency's commission is its share: the percentage of each sale you agree to pay your agency for its work. You offer it when you ask to join, starting from the agency's usual rate. The agency sees it before it accepts, and PlayHouse approves it along with the link.

How it's taken

• It's worked out on the price of every paid sale before tax, the same base as the 15% platform fee. That includes subscriptions and renewals, paid posts and messages, tips, live streams, orders and video calls.
• Both come off the sale automatically, so you never pay the agency yourself. The agency's share goes into its agency wallet.
• PlayHouse caps the share so that the platform fee and the agency's share together never exceed the price.
• For example, with the standard 15% fee and a 20% agency share, a $10 sale gives PlayHouse $1.50 and your agency $2, and you keep $6.50.

Refunds and chargebacks

If a sale is refunded or lost to a chargeback, the agency's share of it is taken back along with yours. See refunds and chargebacks for creators.

Changing or ending it

• The share applies only while you're linked. Neither you nor the agency can edit it in the app.
• To change the share, you and your agency agree on the new share, then contact our support team. We confirm the change with both of you before we update it, and the new share applies to sales from then on.
• If you leave your agency, its share stops for new sales.