Regulatory Information (EU, UK, Australia)

This page brings together information that regulators and users in different countries may need. PlayHouse (playhouse.fans) is owned and operated by Vallara, Inc., a Delaware corporation, of 2261 Market Street #67575, San Francisco, CA 94114, United States.

Contents

1. European Union: Digital Services Act
2. United Kingdom: Online Safety Act 2023
3. Australia: Online Safety Act 2021
4. United States
5. Canada

European Union: Digital Services Act

PlayHouse is an online platform under the EU Digital Services Act (DSA). This section sets out the information the DSA requires us to make available.

Point of contact for authorities

Member state authorities, the European Commission and the European Board for Digital Services can contact us through our legal request form. Choose Legal inquiry, or Law enforcement for a request from a law-enforcement agency. Orders to act against illegal Content and orders to provide information can be sent the same way.

Point of contact for users

Users can contact us through our contact form. You don't need an account. Our forms are not automated chat: they reach members of our team.

Legal representative in the EU

We have appointed a legal representative in the EU under Article 13 of the DSA. Authorities can reach our legal representative through our legal request form: choose Legal inquiry and address your request to our EU legal representative.

Languages

You can contact us, and our legal representative, in English.

Reporting illegal Content

Anyone can tell us about Content they believe is illegal. Signed-in Users can use the Report action on any post, profile, story, comment, message, conversation, live stream or video call. Anyone can use our contact form and choose Report illegal or harmful content, or, for an intimate image of themselves, our intimate image removal form. We confirm receipt and tell you our decision. Read more in our Complaints Policy.

Statements of reasons

When we remove or restrict Content, or suspend, restrict or ban an account, we send the User concerned a clear statement of reasons, including the facts relied on, whether automated means were used, the legal or contractual ground and the options for redress. Read more in our Content Moderation Policy.

Complaints and out-of-court dispute settlement

• Internal complaint handling (Article 20): Users affected by a decision, and anyone who reported Content, can ask us to review our decision free of charge for six months, under our Appeals Policy. Reviews are decided by people who were not involved in the original decision.
• Out-of-court dispute settlement (Article 21): you can refer a dispute about our decision to an out-of-court dispute settlement body certified by a Digital Services Coordinator. We engage with certified bodies in good faith.
• Complaining to a regulator: if you believe we have infringed the DSA, you can complain to the Digital Services Coordinator of the member state where you live or are established. The European Commission publishes a list of Digital Services Coordinators.
• Courts: you can also take your claim to a court that has jurisdiction.

Threats to life or safety

If we become aware of information giving rise to a suspicion that a criminal offense involving a threat to the life or safety of a person has taken place, is taking place or is likely to take place, we promptly inform the law-enforcement or judicial authorities of the member state concerned, or Europol, and provide all relevant information we have.

Average monthly active recipients

The average number of monthly active recipients of PlayHouse in the EU is well below the 45 million threshold for designation as a very large online platform under the DSA. We publish the transparency information the DSA requires on this page and in transparency reports when they are due.

Our policies

• How we moderate Content, including the automated tools we use and the role of human review: Content Moderation Policy.
• How to report illegal Content and make a complaint: Complaints Policy.
• How to appeal a decision, and out-of-court dispute settlement: Appeals Policy.
• Terms for Creators and Agencies established in the EU or EEA: Platform-to-Business Terms.
• Your data protection rights: Privacy Policy.

United Kingdom: Online Safety Act 2023

PlayHouse lets Users share Content with each other, and Ofcom is the UK regulator for online safety. In summary:

• Age assurance: PlayHouse is 18+ only. We use highly effective age assurance before anyone can see sensitive or paid Content, including media in direct messages. There is no age-restricted Content a person can see without passing it. How Creators and Fans are checked is set out in Age and Identity Verification.
• Risk assessments: we carry out an illegal content risk assessment and a children's access assessment, and we keep them under review.
• Illegal content: how we find, review and act on illegal Content, including child sexual abuse material and non-consensual intimate imagery, is set out in our Content Moderation Policy, Combating Child Sexual Abuse Material and Non-Consensual Intimate Imagery and Consent.
• Reporting and complaints: you can report Content anywhere on PlayHouse, and complain to us about illegal Content, about our compliance with our duties under the Act, about action we took on your Content or account, and about how our age assurance assessed you, under our Complaints Policy and, for decisions about your own Content or account, our Appeals Policy.
• Breach of contract: you may be entitled to bring a claim against us for breach of contract if we take down or restrict your Content, or suspend or ban you, in breach of our Terms of Service.
• Ofcom: Ofcom does not resolve individual complaints, but you can tell Ofcom about concerns with how we meet our duties. Ofcom can contact us through our legal request form.

Australia: Online Safety Act 2021

The eSafety Commissioner is Australia's online safety regulator. If you are in Australia:

• you can report Content or conduct on PlayHouse to us, as set out in our Complaints Policy; and
• you can report online harm, including image-based abuse, to eSafety. For some kinds of complaint, eSafety asks that you report to us first.

We apply our age assurance to Australian Users before they can see sensitive or paid Content. Requests from eSafety can be sent through our legal request form.

United States

• Record-keeping under 18 U.S.C. §2257: 18 U.S.C. §2257 Statement.
• Reporting child sexual abuse material to NCMEC: Combating Child Sexual Abuse Material.
• Non-consensual intimate imagery, including our notice-and-removal process under the TAKE IT DOWN Act (removal within 48 hours of a valid request, through our intimate image removal form): Non-Consensual Intimate Imagery and Consent.
• Age assurance, which we apply in every state: Age and Identity Verification.
• Copyright notices and our designated agent: DMCA and Copyright Policy.
• Requests from law enforcement, including preservation and emergency requests: Assisting Law Enforcement and the Law Enforcement Guide.
• US state privacy rights: Privacy Policy.

Canada

Your privacy rights, including under PIPEDA and Quebec's privacy law, are described in our Privacy Policy. You can make a privacy request through our legal request form.