Tackling Hate Speech

PlayHouse is a space for creators and fans to be who they are and express themselves freely. This commitment to freedom of expression sits alongside the rights of creators and fans to be safe on our platform. PlayHouse does not tolerate hate speech, discrimination, or threats.

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What Kind of Content is Not Allowed on PlayHouse?

PlayHouse's Terms of Service and Acceptable Use Policy make it clear that PlayHouse does not allow content that:

• Contains, promotes, advertises, or refers to hate speech (content intended to vilify, humiliate, dehumanize, exclude, attack, threaten, or incite hatred, fear of, or violence against a group or individual based on race, ethnicity, national origin, immigration status, caste, religion, sex, gender identity or expression, sexual orientation, age, disability, serious disease, veteran status, or any other protected characteristic).
• Is illegal, fraudulent, defamatory, hateful, discriminatory, threatening, or harassing, or which encourages or promotes violence or any illegal activity.
• Depicts or refers to firearms or weapons being used in a threatening or violent way.

Does PlayHouse's Subscription Model Enable the Distribution of Hate Speech, Discriminatory, or Threatening Behavior?

No. PlayHouse's subscription model makes it more difficult for people to create and distribute material that could be considered hate speech, discriminatory, or threatening. Our subscription model prevents material from "going viral." No one can post anonymously on PlayHouse. To subscribe to content or post content on PlayHouse, users need to pass our strict identity verification checks. Unlike many other digital media platforms, this means PlayHouse knows the legal identity of all our users. Because our users are not anonymous, and PlayHouse does not have end-to-end encryption, PlayHouse users are less likely to try to create or distribute hate speech, discriminatory, or threatening material on PlayHouse.

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How Can PlayHouse Tell if Content Contains Hate Speech?

PlayHouse does not use end-to-end encryption. Everything on the site, including direct messages, is visible to our team of trained reviewers.

PlayHouse continuously scans our platform to prevent the posting of content that violates our Terms of Service or Acceptable Use Policy and investigates any reports of suspected hate speech, discrimination, or threats. PlayHouse also relies on community reporting and has reporting mechanisms available on every post, message, image, and video. PlayHouse can remove any post, message, image, or video shared on PlayHouse at any time.

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What Happens When PlayHouse Finds These Types of Abuse on Its Platform?

When PlayHouse identifies or someone reports suspected hate speech or discriminatory or threatening behavior, PlayHouse immediately removes the content from public view and investigates the report. If there has been a violation of PlayHouse's Terms of Service or Acceptable Use Policy, PlayHouse takes appropriate action, such as issuing a warning, account suspension, or account termination.

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How Can PlayHouse Tell if a Direct Message or Other Private Post Contains These Types of Abuse?

PlayHouse does not use end-to-end encryption. Everything on the site, including direct messages, is visible to our team of trained reviewers. There are no "hidden" posts, "secret" areas, or disappearing messages on PlayHouse. PlayHouse can review and remove any post, message, image, or video shared on the PlayHouse platform at any time.

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How Do I Report Suspected Hate Speech or Discriminatory or Threatening Behavior?

Each post, message, and account on PlayHouse has a report button. If you see any content on PlayHouse that you suspect could be hate speech, please immediately click the report button or tell us what you saw by emailing support@PlayHouse.fans.