Safety & Transparency Center
Safety is a shared responsibility.
PlayHouse is a creator-first platform committed to the safest possible environment for creators and fans, while giving them the freedom to manage and monetize their lawful content.
Here you’ll find how we verify ages and identities, moderate content, prevent abuse and handle appeals. Read these alongside our Terms of Service.
- Our Commitment to Safety and TransparencyHow PlayHouse keeps its 18+ community safe: age and identity checks, upload scanning, human review, reporting, appeals and our work with NCMEC, StopNCII and law enforcement.
- Our Mission and ValuesWhy PlayHouse exists and the values that guide how we build and run it: respect, safety, freedom of expression, integrity, empowerment and accountability.
- Age and Identity VerificationHow PlayHouse verifies that Creators are who they say they are and 18 or older, how Fans pass age assurance before sensitive or paid Content, how Agencies are verified, and how to report a suspected minor.
- Content Moderation PolicyWhat PlayHouse moderates and why, the tools and human review we use, what we do when Content or conduct breaks our rules, the statement of reasons we send, and how to appeal.
- Complaints PolicyHow to report Content or complain to PlayHouse about how we enforce our Terms or comply with the law, what we do with your complaint, and your rights in the EU, UK and Australia.
- Appeals PolicyHow to appeal a PlayHouse moderation decision about your Content or account, or our decision on something you reported: who reviews it, the time limit, the outcomes, and further options in the EU and UK.
- Combating Child Sexual Abuse MaterialPlayHouse has zero tolerance for child sexual abuse material. How we detect it, including with Microsoft PhotoDNA, what happens when we find it, and how to report it to us or to NCMEC.
- Non-Consensual Intimate Imagery and ConsentSharing intimate images without consent, including deepfakes, is prohibited on PlayHouse. How to ask us to remove an image of you under the TAKE IT DOWN Act, how to withdraw consent, and where to get support.
- Hate Speech, Harassment and ThreatsPlayHouse does not allow hate speech, harassment or threats. What is prohibited, how we find and act on it, how to report it, and the controls you have over who can contact you.
- Preventing Modern Slavery and Human TraffickingPlayHouse does not tolerate modern slavery, human trafficking or sexual exploitation. How we verify Creators and Agencies, protect Creators from controlling third parties, act on reports, and where to get help.
- Preventing Fraud and Money LaunderingHow PlayHouse prevents fraud, money laundering and sanctions breaches: identity and sanctions checks, protected card payments, a wallet that cannot be cashed out, payout holds and review by our team.
- Helping Creators Protect Their ContentCreators own their content on PlayHouse. How to report your content posted on PlayHouse without permission, how counter-notices work, and how to pursue copies of your content on other websites yourself.
- Respecting Your PrivacyPlain answers about privacy on PlayHouse: no sale of your data, why we verify age and identity, who sees what, how messages are protected, and how to get a copy of your data, delete it or stop emails.
- Assisting Law EnforcementHow PlayHouse works with law enforcement, what information we may hold, the legal process we require, emergency requests, and how we report child sexual abuse material to NCMEC.
- Law Enforcement GuideInstructions for law enforcement and government officials requesting records, preservation, emergency disclosure or content removal from PlayHouse, operated by Vallara, Inc.
- Working with Governments and NGOsThe organizations and technologies PlayHouse works with to protect children and adults from abuse, including NCMEC, StopNCII.org and Microsoft PhotoDNA, and the regulators we answer to.
- Regulatory Information (EU, UK, Australia)Points of contact, our EU legal representative and DSA information, how PlayHouse meets the UK Online Safety Act and Australia's eSafety regime, and key US and Canadian rules.
- Security ReportingFound a security vulnerability in PlayHouse? Report it through our vulnerability disclosure program. What is in scope, what to include, and where to find our safe harbor for good-faith research.