Our Commitment to Safety and Transparency

PlayHouse (playhouse.fans) is an 18+ platform where Creators share Content with their Fans and earn from it. PlayHouse is owned and operated by Vallara, Inc., a Delaware corporation. Keeping our community safe, and being clear about how we do it, is central to how we run the platform.

This page gives an overview of what we do. Each section links to the policy that explains it in full. Where this page and a policy differ, the policy applies.

Contents

1. Who can use PlayHouse, and how do we check?
2. How do we check what people upload?
3. How do we check messages and captions?
4. Who reviews flagged Content?
5. How can you report a problem?
6. What happens when someone breaks the rules?
7. What if you think we got it wrong?
8. Who do we work with?
9. Our policies
10. How can you contact us?

Who can use PlayHouse, and how do we check?

You must be at least 18 to use PlayHouse. How we check depends on how you use the platform:

• Creators give their date of birth (they must be 18 or older) and complete identity verification with our identity verification provider: a government-issued ID document, a liveness check, a match between their face and their ID, and sanctions screening. A Creator must pass verification before they can be approved as a Creator or paid out.
• Fans must pass highly effective age assurance before they can see any sensitive or paid Content, including media in direct messages, or subscribe, buy, join a live stream or turn on sensitive Content. Until then, sensitive Content stays blurred.
• Agencies pass business verification before we approve them, and every Agency account must use an authenticator app to sign in.

Read more in Age and Identity Verification.

How do we check what people upload?

Photos and videos uploaded to PlayHouse, including in posts, stories, messages, profiles and the vault, are checked when they are uploaded and before they are published. We use:

• Hash lists. We compare each file against lists of digital fingerprints of known harmful images: the StopNCII.org hash bank of non-consensual intimate images, and the hash list of NCMEC's Take It Down service for intimate images of people who were under 18.
• Microsoft PhotoDNA, to detect known child sexual abuse material (CSAM).
• Automated image and video classification tools, which look for signs of nudity, the apparent age of the people shown, violence, gore, weapons, drugs, self-harm and offensive symbols, and flag possible deepfakes for a person to review.

When the hash lists we use are updated, we check Content already on PlayHouse against the new entries.

A match against a CSAM hash list or PhotoDNA means the Content is held, our specialist child-safety team is alerted, and the evidence is preserved in secure, tamper-proof storage. Where the evidence is strong, we freeze the account immediately. Read more in Combating Child Sexual Abuse Material and Non-Consensual Intimate Imagery and Consent.

Live streams and video calls are moderated in real time through reports from viewers and participants and through action by our team, who can stop a stream or end a call. Read more in our Content Moderation Policy.

How do we check messages and captions?

Automated text rules check direct messages, mass messages, post and story captions, and profile names and bios for prohibited terms, and for contact and payment details that would take a conversation or a payment off PlayHouse. Depending on what they find, a message may be held or the item may be sent to our team for review.

Who reviews flagged Content?

Trained members of our team review Content that our tools or our users flag. The most serious cases, such as suspected child sexual abuse material and non-consensual intimate imagery, are handled by a restricted, specially trained team. Access to sensitive material is restricted and recorded, and we take steps to protect the well-being of the people who review it.

How can you report a problem?

• In PlayHouse: use the Report action on any post, profile, story, comment, message or conversation, live stream or video call. You need to be signed in.
• An intimate image of you shared without your consent: anyone can use our intimate image removal form, without an account. If you have an account, you can also use Report leaked content or impersonation. We remove intimate images shared without consent within 48 hours of a valid request.
• Illegal or harmful content, if you're not signed in or don't have an account: use our contact form and choose Report illegal or harmful content.
• Copyright: use our DMCA request forms. You don't need an account.

We confirm that we've received your report, and we tell you the outcome. Read more in our Complaints Policy.

What happens when someone breaks the rules?

Depending on what happened, we may remove Content, restrict it (mark it as sensitive and take it out of discovery), warn the User, suspend or freeze the account, ban the User, or hold earnings. Every decision comes with a statement of reasons: what we decided, why, which rule or law it is based on, whether automated tools were involved, and how to appeal. Read more in our Content Moderation Policy.

What if you think we got it wrong?

You can appeal a decision about your Content through Appeal a moderation decision (signed in), or a decision about your account through our appeal form, within six months. Every appeal is decided by someone who was not involved in the original decision, and we tell you the outcome. If you reported Content and disagree with what we decided, you can ask us to look again. Read more in our Appeals Policy.

Who do we work with?

• NCMEC. We report apparent child sexual abuse material to the National Center for Missing & Exploited Children's CyberTipline, as US law (18 U.S.C. §2258A) requires, and we take part in NCMEC's Take It Down service.
• StopNCII.org. We check uploads against the StopNCII.org hash bank. If you're worried that intimate images of you could be shared, you can create hashes of them at StopNCII.org without the images leaving your device.
• Microsoft PhotoDNA. We use PhotoDNA to detect known CSAM.
• Law enforcement. We respond to valid legal process, preservation requests and emergency requests made through our legal request form, and we handle emergencies first. If we become aware that someone's life or safety is at risk, we promptly inform the relevant authorities. Read more in Assisting Law Enforcement.

Our policies

• Our Mission and Values
• Age and Identity Verification
• Content Moderation Policy
• Complaints Policy
• Appeals Policy
• Combating Child Sexual Abuse Material
• Non-Consensual Intimate Imagery and Consent
• Hate Speech, Harassment and Threats
• Preventing Modern Slavery and Human Trafficking
• Preventing Fraud and Money Laundering
• Helping Creators Protect Their Content
• Respecting Your Privacy
• Assisting Law Enforcement and the Law Enforcement Guide
• Working with Governments and NGOs
• Regulatory Information (EU, UK, Australia)
• Security Reporting

What is and isn't allowed on PlayHouse is set out in our Terms of Service and Acceptable Use Policy.

How can you contact us?

For questions about this page or our safety work, use our contact form. For legal, privacy and law-enforcement requests, use our legal request form.