Why am I not getting notifications?

Work through these checks in order.

1. Check this device in PlayHouse

Open Profile, then Notifications. Next to This device:

• Push is on for this browser. Push is set up. Go to the next check.
• Push is off for this browser. Choose Turn on.
• This browser blocks notifications from PlayHouse. Allow notifications for playhouse.fans in your browser's site settings.
• This browser can't receive push notifications. On iPhone or iPad, add PlayHouse to your Home Screen and open it from there. See How do I install PlayHouse on my phone?

Then check that the types you want are switched on under Send me a push for, and choose Save after any change.

2. Check your browser and device

• In your phone or computer's notification settings, make sure your browser (or PlayHouse, if you've installed it) is allowed to show notifications.
• Check that Do Not Disturb or Focus mode isn't on.
• On a computer, keep your browser running in the background.
• Push is set for each browser. If you use PlayHouse in more than one, turn it on in each.

3. Check the chat isn't muted

If you're missing messages from one person, open the chat, choose the Conversation options button (three dots) and check it doesn't say Unmute.

4. Emails

If emails aren't arriving, check your spam or junk folder, and check the switches in Profile > Email. Your email address is shown at the bottom of Edit profile. See Why am I not getting emails from PlayHouse?

Still nothing after all of this? Contact support and choose Something isn't working.