Why am I not getting notifications?

Work through these checks in order.

1. Check your PlayHouse settings

Open Notification Settings and make sure the notifications you want are switched on, under both Email Notifications and Push Notifications. Choose Save after any change. See Manage your notifications.

2. Check your browser and device

Push notifications only arrive if your browser and device allow them for PlayHouse.

• In your browser's site settings, make sure notifications are allowed for playhouse.fans.
• In your phone or computer's notification settings, make sure your browser (or PlayHouse, if you've installed it) is allowed to show notifications.
• Check that Do Not Disturb or Focus mode isn't on.
• On iPhone and iPad, add PlayHouse to your Home Screen and open it from there. See Install PlayHouse on your phone.
• On a computer, keep your browser running in the background.

3. Check you're signed in

Push notifications go to devices where you're signed in. Signing out turns them off for that device, so sign back in to get them again.

4. Message notifications

You get a push notification for a new message when you're not active on PlayHouse. If you have the chat open, the message appears there instead.

5. Emails

If emails aren't arriving, check your spam or junk folder, and that the email address on your account is right. See Change your email address.

Still nothing after all of this? Contact support.