Where do I see replies to my support requests?

When you contact us, we email you a copy of your request and reply to the address you gave. If you're signed in, you can also follow the conversation on PlayHouse.

See your requests

1. Open Profile (in the tab bar on your phone, or the profile icon at the top right on a computer).
2. Under Help, choose Your requests.
3. Choose a request to read it. New reply means we've answered since you last looked.

Reply to us

Open the request, type in Reply to support… and choose Send. If the request is closed, start a new one from Contact support.

Sent a request while signed out?

Open the link in our reply email and sign in. The request is then added to Your requests.