How do I add and manage agency team members?

Team members let your agency work on creators' accounts without anyone sharing a sign-in. Each member works only on the creators you assign to them. Only the owner can manage the team.

Invite a member

1. Sign in and open Team.
2. Select Invite a member, and enter their First name and Email. A last name is optional.
3. Select Send invite.

We email them to say they've been added. They sign in at playhouse.fans with that email and a code we send them, and set up an authenticator app the first time. There's no password to set or share. The email can't already belong to a PlayHouse account.

Choose their creators

Open the member on Team, check the creators under Creators they work with, then select Save creators. You can also choose people when you accept a creator, or from a creator's page.

Choose what they can do

On a creator's page, each member who works with the creator has three permissions: Messages, Content and Money settings. They're on to start with. Uncheck any you don't want them to have, then select Save. Everyone on a creator can see their insights and orders. See what agencies can access.

Manage members

On a member's page you can:

• see their Recent sign-ins, with the device, city and country;
• Suspend them, so they can't sign in until you Restore them;
• Remove them. This ends their account for good.

Members can't see Requests, Team, Wallet or Settings, and can't accept or decline creators.

Make sure everyone on your team knows the rules: they must never claim to be the creator personally if a fan asks directly, and they can't use AI chatbots or automated tools to write messages. See how to manage your creators.