How does PlayHouse fight child sexual abuse material?

Child sexual abuse material (CSAM) is any image or video of sexually explicit conduct, including nudity, involving a person under 18. It's illegal and has no place on PlayHouse. PlayHouse is for adults only.

Before content is published

Every photo and video uploaded to PlayHouse, including media sent in messages, is checked as it's uploaded:

• Known-abuse matching. We check each upload with Microsoft PhotoDNA and against the National Center for Missing & Exploited Children's (NCMEC) Take It Down hash list.
• Signs of a minor. Automated image and video classification tools look for people who may be under 18. Content that may show someone under 18 is held for specialist review.

When the hash lists are updated, we check content already on PlayHouse again.

Livestreams and video calls aren't recorded. Viewers must confirm they're 18 or over, anyone watching can report a stream or call, and our team can stop a stream or end a call.

When something is flagged

• The content is held and isn't shown to anyone.
• On strong evidence, such as a PhotoDNA match, the account is frozen straight away: it can't be signed in to, and its earnings are held.
• The original is preserved as evidence in secure, tamper-proof storage, as the law requires.
• Only a restricted, specially trained team handles these cases.

We report apparent CSAM to NCMEC's CyberTipline, as US law (18 U.S.C. §2258A) requires. NCMEC makes reports available to law enforcement. We act against the account and cooperate with law enforcement investigations.

If your account was frozen or your content removed under this process and you believe it's a mistake, you can ask for a review through the legal request form and choose Legal inquiry. A trained reviewer who wasn't involved in the original decision looks at it, without the material being shown again or restored. Confirmed child sexual abuse material is never restored, and those accounts are never reinstated.

If you're under 18

If you're worried that a sexual image of you, taken when you were under 18, is being shared online, Take It Down from NCMEC can help stop it spreading. It's free, and you don't have to share the image.

Report it

If you see anything on PlayHouse that might be CSAM, report it straight away and choose Someone may be under 18. You can also report directly to NCMEC's CyberTipline. Don't download, copy or share the material, even to report it.