Are my messages private?

Your messages are shown only to you and the people you're talking to. They aren't public, and other fans and creators can't see them.

They aren't end-to-end encrypted, though. That's deliberate: it lets us keep PlayHouse safe.

Who else can see messages

• Our safety team. Authorized staff can review a conversation when it's reported or flagged by our automated checks. Their access is restricted and logged.
• A creator's agency. If a creator works with an agency, we show you that in the chat. The agency's team members who work on that creator can read and reply to messages for them, and they never claim to be the creator if you ask them directly. See What can an agency see and do on my account?.

How messages are checked

• Photos and videos you send go through the same safety checks as posts before they're delivered. To see photos and videos in messages, you need to have confirmed you're 18 or over.
• Documents are checked to make sure they're the kind of file they claim to be.
• Automated rules look for contact details, payment handles and attempts to move payments off PlayHouse. A message containing a payment handle may be held.
• You can report any message, including a voice note.

Keeping yourself safe

• Never share sign-in codes or card details in a message.
• Fans may not send explicit photos or videos of themselves unless they've completed creator verification or our release form.
• Using an AI chatbot or other automated tool to write chats or messages isn't allowed.
• Keep payments on PlayHouse. Requests to pay elsewhere are against our rules and a common sign of a scam. See Can I take payments outside PlayHouse?.
• To block someone, open the chat, select the options button at the top, then Block. Neither of you can then message the other. To review blocked accounts, go to Profile and select Blocked accounts.
• To report a message or a chat, see How do I report a post, message or account?.

For how we handle your data, see our Privacy Policy.