How does PlayHouse prevent fraud and money laundering?

Fraud means getting money or something of value by deception. Money laundering means disguising money from crime so it looks legitimate. Both are illegal and banned by our Terms of Service.

How we prevent it

• Verified creators and agencies. Creators complete identity verification, including sanctions and anti-money-laundering screening, before they're approved, and before any payout. Agencies pass business verification when we approve them.
• Payments stay on PlayHouse. All payments go through PlayHouse. Automated rules check messages, captions and profiles for payment handles, crypto addresses and attempts to take payments elsewhere, and a message containing a payment handle may be held. See Can I take payments outside PlayHouse?.
• Payout review. Our team reviews payouts, including every creator's first payout.
• Monitoring. We use automated checks and human review to spot suspicious accounts and transactions.

What happens when we find something

We investigate, and while we do, we may:

• suspend the account or the transaction;
• remove content;
• hold the account's earnings, which blocks withdrawals.

If we confirm a breach of our rules or the law, we can remove the account from PlayHouse, and its earnings may be forfeited. Where required, we share information with law enforcement. A buyer whose payment is charged back also has their account suspended.

Protect yourself

• Never pay or get paid outside PlayHouse.
• Never share sign-in codes or card details with anyone.
• If something looks like a scam, report the message or chat. See How do I report a post, message or account?.